An Outstanding Maintenance Service
We ensure that your block is always cared for with the utmost attention to detail, and that your residents and leaseholders are safe and secure. No one likes paying more than they have to, so we work hard to give you the best value for your service charge. We also recommend you have a reserve fund in place to take care of long term or emergency maintenance and redecorations, protecting leaseholders from a sudden large bill.
Our dedicated Client Finance Team takes care of your service charge accounts, but you’re in control. We’ll give you the financial information you need when you need it, be that a report to show actual service change expenditure against a forecast, or a full set of accounts. We can even sort out the mess left behind by previous managing agents and manage a reasonable but robust debt collection process for defaulting lessees. We have internal credit controls as well as external debt collection agencies who ensure prompt payment by all lessees to avoid any financial shortfalls. Such payment problems and disputes over finances can cause friction amongst those responsible for the management of the block and leaseholders as well as placing pressure on available reserves and cash flow. Robust systems are put into place by Watsons to plan and smooth the way for the future. These management procedures are essential and should include budgeting and collecting monies required for works and services.
Taking care of your money is an important responsibility that we take very seriously. Your money is held in a client’s bank account identifiable to you personally and separate from Watsons’ money. Any interest your money earns is credited to your account. We’re regularly audited and inspected by the Royal Institute of Chartered Surveyors (RICS) and your money is held in accordance with their regulations. We are also covered by the RICS Client Money Protection Schemes so no matter what happens, your money is safe.