We are committed to providing a quality service; however, we acknowledge on occasions things can go wrong. If we do not meet your expectations and you are dissatisfied with the service provided, then we want to know. Most complaints stem from a lack of communication, in that either we misunderstand your instructions or customers misunderstand the service we provide.
Your complaint must be in writing and addressed to Alison Crawford, Head of Business Operations, 1 Bank Plain, Norwich, Norfolk, NR2 4SF or email a.crawford@watsons- property.co.uk. We take all complaints seriously and we will respond to you with our complaint handling procedure detailing our individual redress scheme through the Ombudsman and our business redress scheme through the Royal Institute of Chartered Surveyors (RICS).
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